Privacy Policy

Debt Clear Hub takes the privacy and security of everyone who uses this site seriously. This policy covers all personal information we collect, whether it comes through the website, the matching process or a conversation with our team.

Some of what we collect comes straight from you, and some is gathered automatically as you use the site. It includes:

• Identity details: your name, email address, phone number, date of birth and mailing address
• Loan information: the balances you'd like to bring together, your current lenders and account status, and general details about your financial situation
• Verification records: documents a lender may ask for to confirm your identity, income or ability to repay, such as pay stubs and bank statements
• Technical data: your IP address, browser type, operating system, referring pages and how you move around the site
• Communications: messages, emails and call records from any contact you have with our team

We use what we collect only for the purposes below. We don't sell your personal information to advertisers or to unrelated third parties.

• Handling your request and connecting you with a personal loan lender that works with situations like yours
• Keeping you informed about where your request stands and what comes next
• Confirming your identity and watching for fraud or unauthorized activity
• Improving how the site works and what it's like to use
• Meeting legal duties, regulatory requirements and court orders
• Sending helpful updates or educational content, with your consent where the law requires it

We share your information only in a few specific situations. We never sell, rent or trade it to third parties for their own marketing.

• Matched lenders: details from your request go to the personal loan lender we connect you with, so that lender can review it directly
• Service providers: trusted vendors who help us run the platform, such as hosting, analytics and communications, may access data under strict confidentiality obligations
• Legal requirements: we may disclose information when the law, a regulator or valid legal process requires us to
• Business changes: if we take part in a merger, acquisition or sale of assets, your information may transfer as part of it, and we'll tell you if that happens

This site uses cookies and similar technologies to keep browsing smooth, to understand how people use it, and to improve it over time.

• Essential cookies: needed for the site to work, and can't be switched off without breaking things
• Analytics cookies: help us see traffic patterns and behavior in aggregate
• Marketing cookies: used to show relevant advertising and measure how campaigns perform, and only with your consent

You can manage or turn off non-essential cookies in your browser settings at any time. Disabling some of them may affect how well parts of the site work for you.

We use industry-standard safeguards to protect your information from unauthorized access, loss and disclosure, including encrypted transmission, secure servers, access controls and regular security reviews.

We keep personal data only for as long as we need it for the purposes described here, or for as long as the law requires. When it's no longer needed, we securely delete or anonymize it.

Depending on where you live, you may have certain rights over your personal information. We honor them, and we respond to verifiable requests within the timeframe the applicable law sets.

To make a request, contact us using the details below. We may need to confirm your identity before we act on it.

Have a question about your data, or a request to make? Our team is here to help, and we aim to reply promptly and openly: